FAQs

We try to help our customers as much as possible in terms of low quantities and low orders. Please let us know your order we are always ready to support our customer.

Answer is correct. (Yes, we are very good at last minute and urgent jobs. We have got our production systems down to a fine art and can take on jobs at the last minute with a guarantee that you will receive your order on time and to budget. For really rush jobs we will deliver using both air and road transport options.)

• Don’t worry if you find it difficult to explain what you need, we know all about the food packaging world and can easily guide you through different options.
• Once you have confirmed the quote we prepare a visual proof. For urgent requirements we can email across a visual image of the product, or we can send a real finished product sample.

 

You can contact us by phone or by email. If you prefer to chat through your requirements and are unsure of your exact requirements or exactly what type of products are available, we are here to answer any or all of your questions and to choose the best products for your needs. For us to provide the quote we will need information such as:

*Dimensions of the required product
*Details of any printing required for the product
*An artwork file for the printing (please discuss with us if you are unsure)
*Details of finishing required for the product (again, please call us to discuss)
*Any special one-off requirements
*Details of the delivery

Yes, we can provide die-cut templates of your chosen food packaging products directly to you, so that you can then prepare and choose the artwork that works best on the product. We will of course help each step of the way of this process and will provide full graphic support until your artwork is signed off for print. We know that this stage can get a bit technical, don’t worry, we are here to help. We can also help with graphic design and preparation of artwork for basic logos. Again, just ask.

Yes. We can create and deliver quickly and speedily non-printed samples of food packaging products according to specified dimensions and shape. This helps you to see exactly what you are ordering before you give us your final ‘go-ahead’.

Yes, no problem. Again, this will give you ideas for your order. Once we have discussed your requirements we will know what kinds of samples will be helpful for you.

We never disclose customers’ personal information to any third parties. We only use your information to handle orders, deliver products and services, and to communicate with you about orders.

We can assure you that this won’t happen. We aim to discuss thoroughly with you before we even start the production process all details of your packaging product so that we know that you will be happy with the products. We have to be 100% sure that you are happy with all details, i.e. design, artwork, type of product, quotation, delivery, before we get to the production stage. We suggest that, if time allows, we send you a real production sample of your product (at a small extra cost) so that you can see exactly what you will receive, especially so for large quantity orders. You can always contact us at any stage of the process.

Electronic T/T bank transfer.

We will keep you posted by email, or you can contact us to check on the progress of the delivery.

Please just pick up the phone, or ping over an email to us if you have any question or query. We will answer your questions as quickly as possible.